Frequently asked questions
All our toys are made with love and care to the highest quality. All eyes are soft felt, and facial features are hand stitched with cotton.
Ribbons are quality Cross Grain Ribbon, meaning they wont fray.
Rattles and Rattle Balls have a plastic rattle sewn into the item, this means it can be washed and still retains it's distinctive rattle
The Toys are hand stuffed using a white Polyester Fiber Fill.
All Lilly Dee Quilts and Playmats are made using an outer of 100% Cotton Fabric. The Inner is a mix of Cotton and Bamboo Wadding. This Wadding is lightweight but warm.
You can Spotwash your Quilt or Playmat or Wash in Washing Machine using cold or warm water, Line Dry ONLY (no dryer). Iron any crinkles and give lots of cuddles.
We are so confident in our sewing and finishing, enabling the toys to have years of cuddles and loves, but as they are often liked by pets or are taken on adventures sometimes accidents happen.
Dont Panic, you can contact us and we will attempt to repair your friend free of charge.
Any of the toys in our range can be custom designed, if it is choosing your own fabric (which can be done via social media or visiting the Lilly House), or wanting a slight variation to size we are here to help.
We can work with you to design and make complete Nursery Sets from Buntings, Cushions, Wall Art, Quilts, Playmats, Toys.
Yes we are more than happy to gift wrap and attach a complimentary card to your order and send directly to someone special.
We will send Nationally or Internationally, and shipping costs will be added to your order.
Absolutely.... We can make custom gift Hampers to suit your budget. Just message us and we can put together some options for you to choose. We can send directly to someone as a gift also.
Yes we send within NZ using NZ POST Tracking Orders.
International parcels are sent using AIRPOST and priced at checkout.
We have a Physical Studio at 16 South Road Manaia in the beautiful Taranaki. You can visit us and select something from our beautiful stock or pick your own fabrics for your custom project.